Surface Pro 3 battery problems are caused by software not hardware, says Microsoft.
Microsoft Surface Pro tablet series have been generally well received by the consumers. Most users praise the devices for their flexibility and mobility. For some, it even led to an increase in productivity. But among all this praise, there also a lingering aspect that even the most dedicated fans of the device can’t help but criticize, that is its battery issues.
Short battery autonomy has become a staple for Surface Pro tablets but apparently some generations of tablets have it worse than others. A big number of Surface Pro owners have reported in the last few months, an increasing number of battery problems. Their main complaint is regarding the rapid battery drain. At first, Surface Pro users, as well as Microsoft, thought that the problem is related to hardware. This led people to pay steep replacement fees of around $450 or more in order to get new models.
However, after an extensive investigation, Microsoft has said that hardware problems had been ruled out as a cause for the shrinking battery capacity. The company linked the Surface’s Pro battery issues to software and promised that it would soon release an update to fix it.
According to an official statement made by Microsoft:
“Thanks for your patience as we’ve worked through the details here. We can now confirm that this Surface Pro 3 battery capacity question is not a hardware issue, but one that can be addressed with a software update. Our team has been working on and is now testing, an update that will address this. We’ll publish the update as soon as it has passed our quality assurance process. For now, you should not consider replacing your device as an update is pending.”
On August 1, the tablets did receive a firmware update, but users reported that the issues had not been resolved. Microsoft went back to work to try and resolve the battery draining bug as soon as possible. Usually, the Windows team publishes fixes, patches and updates for the operating system on Tuesday, but they have started to release Surface Pro updates as soon as they’re ready.
The fact the battery problems are caused by software and hardware have upset customers who already paid for an expensive replacement while others are worried that their batteries won’t last until the fix is released.
Do you own a Surface Pro 3 tablet?
Image source: Wikimedia
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