Tech giant Samsung has said that it is probing into the reasons leading to the dramatic switch of some of its smart TVs to television films and programmes run via third-party apps for adding adverts.
According to the reports, the sets insert ads in “every 20-30 minutes” into the locally stored content of the users.
On this regard, the customers have lodged a string of complaints online using the third-party apps for video, like Australian service Foxtel and Plex.
Most of the complains have also referred to rogue Pepsi advertisements interrupting their viewing.
“After about 15 minutes of watching live TV, the screen goes blank, and then a 16:9 sized Pepsi ad (taking up about half the screen) pops up,” wrote an owner of Samsung smart TV on the support forums of Foxtel.
A spokeswoman for Samsung said that the company was only knowing about the glitch that affected its customers in Australia.
The fault is reported days after the tech giant faced criticism over the various ways its TVs utilized the voice recordings.
“We are aware of a situation that has caused some smart TV users in Australia to experience programme interruption in the form of an advertisement,” the spokeswoman said while adding, “This seems to be caused by an error. We are currently conducting a thorough probe into the cause as part of our top priority.”
According to the spokesperson, the current situation has only been reported in Australia so far. She also extended apology to the customers for any inconvenience experienced due to the glitch.