The Australian Competition and Consumer Commission took a legal stand against Apple. The filed lawsuit concerns several scanty repair guidelines that the tech giant has dealt with in a poor manner. For instance, the company takes few measures to address the Error 53 bug that rendered numerous users with useless iPhones in 2016.
A February Upgrade Bug Received Scanty Repair Guidelines from Apple
The main topic of the latest lawsuit against Apple gravitates around a February software update. The upgrade made way for an infamous bug called Error 53. All mobile devices with Touch ID module that received service from unauthorized companies were exposed to unsolvable system crashes.
The Australian watchdog wants to see more guarantees for customers on behalf of the Apple company. Whenever consumers purchase a quality product, they are entitled to certain assurances. These guarantees should be an additional protection to the standard warranty. They should regard the sustainability, quality, and other characteristics of the product that explains a high price tag. Once these reassurances are broken, the company should take full responsibility and offer its client a series of remedies that are free of charge.
Moreover, the agency is going to pursue the case that Apple should still recognize its own products as originals, even though they received repairs from non-representative third-parties.
“Denying a consumer their consumer guarantee rights simply because they had chosen a third party repairer not only impacts those consumers but can dissuade other customers from making informed choices about their repair options including where they may be offered at a lower cost than the manufacturer.”
The Error 53 Was Expained as a Protection Protocol in the Name of Clients
The lawsuit has a nature of an aggressive move against the tech behemoth. If the judge pronounces in favor of the Australian watchdog, then the company is going to settle the case with injunctions and financial penalties. Moreover, Apple will be forced to readdress its guarantee program.
When a large number of consumers had to face the consequences of Error 53, the company took the opportunity to explain the phenomenon. It turns out that anyone who replaces a Home button with an unauthorized service are liable for the bug. This is because their Touch ID module will automatically be different from the device’s other components. Once the iOS security check notices this peculiarity, the software will enable a protection protocol that disables the device altogether.
Image source: 1